Syllabus Communications

Syllabus for Communications

FETAC Level 5 Component Certificate G20001

Course Syllabus

Unit 1:Listening and Speaking
- Key terms in communication theory
- Role of listening
- Range of listening behaviours
- Relevant communication techniques in childcare setting
- Participating effectively in group discussion and negotiated decision making
- Contributing effectively in formal meetings
- Preparing and delivering oral presentatons
Unit 2: Reading and writing
- Reading critically
- Writing for a specific purpose
- Observing the conventions of written English
- Undertaking research, using sources and referencing
- Writing clearly, confidently and expressively
- Drafting, editing and proof-reading documents
- Using vocabulary relevant to childcare
Unit 3: Non-verbal and visual communication

Understanding various non-verbal and visual codes that are effective in the childcare setting
Awareness of ways in which the body communicates
Appropriate non-verbal communication in a range of settings
The role of perception in the communication process
Ways in which the physical environment comunicates
Constructing and interpreting visual aids and images for assisting children to communicate

The impact of information technology
The various uses of technology to assist communication
The range of communication technologies for the exchnage of information
How to use communication technologies
Importance of accurately reporting telephone messages in childcare settings
Current relevant legislation in terms of rights, responsibilities and grievances
Advantages and disadvantages of the use of technology in the communications process
Safegaurding privacy of client's communicatons